In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
COLLECTING INFORMATION ABOUT YOU
We will collect information only where it is necessary for us to do so and if the information is relevant to our dealings with you. We will retain your information only as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit earthenbrowns.com and browse without revealing any personal information about yourself to us. During your visit to the website you remain anonymous and at no time can we identify you unless you have an account with earthen browns.com and you log on with your user name and password.
When you make a purchase on earthen browns.com, or opt to receive emails or catalogues from us, participate in contests/surveys or otherwise communicate with us, you may have to give us your basic information. Typically, this information will include your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number. This information provided by you will allow us to process your transaction or request efficiently. Where possible, we will indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. If you have provided us information that is inaccurate, incomplete or no longer valid, and want the same to be corrected or updated, please let us know in writing and we shall do the needful to the extent the same is feasible.
Moreover, we may collect additional information regarding the address of the Internet service providers of this website’s visitors, the name of the Web page directing the visitor, (whether this web page is on our Website or not), which web page you next go to (whether this web page is on our Website or not), your computer browser information, your IP address, as well as the clicks and activity on our site. When you search anything on the website, your keywords will be collected in a protected location for improving our search results. We may also maintain records of your past and current purchases from the website. This data is collected to help us make the site more efficient and easy to use for our customers. It is compiled and analysed on an aggregated basis.
When you browse or visit web pages from earthenbrowns.com, our servers log your computer’s IP address. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the Internet. Earthenbrowns.com collects these IP addresses for the sole purpose of identifying our users’ service providers so we can develop our website better. We do not automatically link IP addresses to anything personally identifiable, however we can and will use IP addresses to identify users when we feel it is necessary to:
(1) Comply with the law or comply with legal process served on earthenbrowns.com, (2) Protect and defend the rights or property of earthenbrowns.com, (3) Protect the personal safety of other earthenbrowns.com users or the public, (4) To ensure compliance with our Terms & Conditions.
USING AND SHARING THE INFORMATION COLLECTED
We will process your contact information in ways compatible with the purposes for which it was collected or authorised by you. If necessary, we will take reasonable steps to make sure that the information provided is reliable, accurate, complete and current, to enable us to process your transaction or your request.
To complete your transaction or request we may have contracts with outside companies or persons to provide certain services such as transportation, shipping, data management, promotional services, etc., hereafter referred to as “Service Providers”. We will share information with our Service Providers to the extent it is required for them to perform these services efficiently and smoothly.
LINKS TO THIRD PARTY SITES
Earthenbrowns.com has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. To protect your information, we adhere to strict security guidelines, protecting it against unauthorized access. We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. Our trusted payment gateway partners use Secure Sockets Layer (SSL) encryption technology to protect your card information. All personal and financial information is transmitted using the https protocol over SSL, utilizing state–of–the–art technology for consumer protection. All disputes would be handled by Bengaluru courts.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
To unsubscribe from all promotional communication, please visit http://www. . Please note that it may take up to six to eight weeks to process your request from the date of receipt. When you make subsequent purchases at Earthen Browns, your information will be used only to process your order and will not be added automatically to any mailing lists.
ADVERTISMENTS ON EARTHENBROWNS.COM
Earthen browns.com may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
OTHER PRIVACY ISSUES
Earthen Browns adheres to a strict privacy code regarding children and does not knowingly accept personal information from a child. Minors under the age of 18 may not use this website. We do not collect information from anyone known to be under the age of 18, and no part of the website is designed to attract anyone under the age of 18. Earthenbrowns.com does not sell products for purchase by children. Occasionally, we may sell children’s products for purchase by adults. If you are under 18, you may use this website only with the involvement of a parent or guardian.
We may provide areas on our website where you can publicly post information about yourself, communicate with others, review products and submit media content. This information may be accessible by other consumers or companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a product review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information.